TUGAS AKHIR KEBIDANAN

Hubungan Antara Kualitas Pelayanan Dengan Kepuasan Ibu Terhadap Pelayanan jampersal Di BPM Ngadillah Desa Asrikaton Kec.Pakis Kab.Malang

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ABSTRACTrnVina, Wahyu Ikawati. 2013. Relation to Quality Service Satisfaction Of Guarantee Delivery. Final. Midwifery D III Midwifery Study Program of Widyagama Husada Health Science Collage, Advisor: (1) dr. Rudi J, MMRS (2) Zainabur Rahma, S.Si, M.SirnQuality of service is an effort to fulfill the needs and desires of consumers and delivery accuracy in balancing consumer expectations. Based on preliminary studies that follow guarantee delivery and there are 16 people who do not follow Jampersal 14 people.rnDesign of this study is to design analytic cross sectional method. The study population was all patients, maternal and postpartum women who were 30 total sampling using. Analysis of these results using regression to test Tdan F test to determine the relation.rnThe study showed that the quality of service and there is no relation satisfaction because the value obtained P> 0.05 so it was not significant. Reliability partial value is not significant (0.506), Responsiveness was not significant (0.052), no significant Assurance (0952), no significant Empaty (0321), Tangible not significant (0.725).rnThis it can be cloncluded that there is no relationship between service quality and satisfaction to the guarantee delivery service.rnBibliography : 14 literatures (1998-2009)rnKeywords : Quality of care, satisfaction, and guarantee delivery.

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

REF 618.25982 IKA h

Penerbit

: ., 2013

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

618.25982

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

JAMPERSAL

Info Detail Spesifik

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Pernyataan Tanggungjawab

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Versi lain/terkait

Lampiran Berkas

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